Help centre

How to sign up for VPS GB, confirm your email address and sign in for the first time, including signing in with Microsoft, Google or GitHub.

Protect your VPS GB account with an authenticator app code, keep backup codes for a lost phone, and add a passkey.

What is on the VPS GB dashboard, where to find each of your services, and how to search for any page or service by name.

Give each VPS GB service a name you will recognise, and use groups and tags to sort the dashboard and see your spending by project.

How to pick a VPS GB plan and Linux image, what you need before you order an ARM server, and what happens between ordering and your server being ready.

How to log in to your VPS GB ARM server over SSH with your key, which user name to use for each Linux image, and how to check the host fingerprint.

Reach your VPS GB server's screen and keyboard from your browser, even when SSH or the network is not working.

How to start, stop and restart a VPS GB server, and how to force a restart when it is not responding.

Set a new password or install a new SSH key on your VPS GB server without losing any files, or use rescue mode to repair it by hand.

How the VPS GB firewall decides what can reach your servers, the difference between account-wide and per-server rules, and how to open a port safely.

Take a point-in-time snapshot of a VPS GB server, what a snapshot of a running server captures, how restoring works, and keeping your own backups.

Moving a VPS GB server to a bigger or smaller plan, why a smaller disk means a rebuild that erases the server, and when to ask us instead.

Where to find your VPS GB server's addresses, how to add a public IPv4 address to an ARM server, and the srvgb.com hostname each server gets.

Connect to your VPS GB web hosting with FTP over TLS, where to find your FTP host, username and password, and where to put your files.

What happens to your domain when you order VPS GB web hosting, why your DNS needs to point at us, and how to get the records.

When VPS GB issues a free HTTPS certificate for your site, why it needs your DNS hosted with us, and how to buy and validate a certificate instead.

Which PHP version VPS GB web hosting runs, where to find your MySQL database details, connecting to it from your site, and why email is not included.

Create S3-compatible access keys for VPS GB object storage, find your endpoint and region, and set up rclone, the AWS CLI or boto3 with path-style addressing.

Create and delete buckets in VPS GB object storage, bucket naming rules, making a bucket public or private, and how your storage allowance works.

How a VPS GB load balancer spreads traffic across your own servers on your private network, why it has no internet address yet, and how to add listeners and servers.

When VPS GB invoices you, where to find and pay your invoices, saving a payment card, receipts, and what happens if a renewal is not paid.

How to cancel a VPS GB service, the notice each one needs, when billing stops, and what happens to your data afterwards.

If you order from VPS GB as a consumer you can cancel within 14 days for a pro-rata refund. How it works, how to cancel, and when it does not apply.

How to ask VPS GB for help with a support ticket, what to include so we can fix it faster, attaching screenshots and logs, and following up on a ticket.

How VPS GB checks it is really you on a phone call, setting a six-digit phone support PIN, and the one-time email code if you do not have one.

How VPS GB support works, how to check the status page for known problems, what our terms say about availability, and how to help us fix things faster.

Where to start with the VPS GB API, creating an API token, and where the full API reference and Terraform details live.