Terms of service

Last updated 16 October 2026

These terms apply to every service you order from VPS GB through this website or your account: virtual servers, web hosting, game servers, load balancers, object storage, SSL certificates and managed services. By ordering a service you agree to them. How we handle your personal information is in our privacy notice.

Who we are

VPS GB, London, United Kingdom ("we", "us"). You can reach us at [email protected] or with the "Get help" form in your account.

Ordering and paying

• The price you are shown before you order is the price you pay. Prices are final. VPS GB is not VAT registered, so no VAT is added.
• Most services are invoiced for the first month when you order, and are set up once that invoice is paid. Virtual server orders are reviewed by us first and invoiced after that. SSL certificates are invoiced once, for the certificate's term.
• Monthly services renew automatically each month, in advance, until you cancel them.
• If a renewal is not paid, we may suspend the service until it is, and may end it if it stays unpaid.

Cancelling

• Monthly services need 7 days' notice, and managed services 30 days' notice, as stated when you order and on your invoice. Managed services can be cancelled from your account; for anything else, tell us through "Get help" or by email.
• Billing stops at the end of the notice period. We do not refund the part of a month already paid for, unless the law requires us to.
• When a service ends, the data on it may be deleted. Take a copy of anything you want to keep before then.

Availability

We work hard to keep every service running, and we publish what is up and what is not on our status page. But no online service is available all of the time, and we do not guarantee that any service will be uninterrupted, error-free or available at any particular time. Services can be unavailable or slow because of maintenance, faults in our systems or our suppliers', attacks, or events outside our control. We do not offer a service level agreement or service credits unless we have agreed one with you in writing.

Your side

• Back up your own data. Unless you have bought a backup service from us, keeping copies of what is on your services is your responsibility.
• Keep your passwords, keys and access tokens safe; anything done with them is treated as done by you.
• Use the services lawfully. Don't use them to attack, spam, or host anything illegal, or to interfere with other customers. We may suspend a service that is being used this way, or that is putting our network or other customers at risk.

Our liability to you

In addition, and in each case to the extent the law allows:

• we are not liable for loss or corruption of data, except where you have bought a backup service from us and the loss results from our failure to provide it;
• we are not liable for any indirect or consequential loss;
• our total liability to you for anything arising from a service, in any twelve months, is limited to what you paid us for that service in those twelve months.

If you are a consumer, we provide our services for your domestic and private use. If you use them for any business, commercial or resale purpose, the exclusion of business losses above applies to you too.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. If you are a consumer, nothing in these terms affects your legal rights, including under the Consumer Rights Act 2015.

Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as power or network failures at our suppliers, attacks on our network, natural disasters, or actions by a government or regulator. We will tell you on the status page and do what we reasonably can to restore service.

Changes to these terms

We may update these terms. If a change affects services you already have, we will tell you by email at least 30 days before it takes effect, and you can cancel before then. The date at the top of this page shows when they last changed.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK, you can also bring proceedings in your local courts.