Cancelling a service
Ordered in the last 14 days, as a consumer? You may be able to cancel and get a refund for the unused part: see Your right to cancel. Otherwise, this is how cancelling works.
How to cancel
Managed services can be cancelled from your account: open the service from Managed Services and choose Cancel this service. The page shows the dates that apply to you, including the date until which you can undo it.
Everything else (servers, web hosting, reseller hosting, object storage, load balancers and add-ons) is cancelled by telling us:
- Raise a support ticket, choose the service, and pick I want to change, upgrade or cancel something.
- Say clearly that you want to cancel it.
You can also email [email protected] with the
order reference. It starts VPSGB- and is on the service's page and on your
invoice.
A public IPv4 address can be released yourself from the server's Networking tab; see IPv6 and public IPv4.
How much notice
| Service | You need to give |
|---|---|
| Monthly services | 7 days |
| Managed services | 30 days |
Billing stops at the end of the notice period. We do not refund the part of a month already paid for, unless the law requires us to.
Your data
When a service ends, the data on it may be deleted. Take a copy of anything you want to keep before you cancel. We cannot get it back afterwards.
The full wording is in our terms.